FAQ and T&C

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FAQ and Terms Conditions.pdf
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or you can ask for a printed version at your first complimentary session.  

The frequently asked questions and related answers in this document establish the terms and conditions for sessions with Green Tree Therapy therapists. 

Frequently asked questions & Terms and Conditions 

How do Solution-Focused Brief Therapy, Hypnotherapy & Coaching work?

Thank you for choosing Green Tree Therapy. We specifically use an approach called ‘Solution Focused’ in our therapy, hypnotherapy, and coaching. This differs from other talking therapy approaches as it focuses on your preferred future. We often all know what we don’t want, but rarely do we consider what we do want. Our role is to guide you in identifying small, achievable changes you want to make that will help you achieve your preferred future. Alternatively, We may help you cope so much better with something that you cannot change or have no control over — for example, improving your coping abilities with the anxiety and stress that might come with a serious illness or a difficult relationship. We also support people who have specific phobias and those who wish to stop smoking. 

How do I know you are qualified to do the job?

Our team are all qualified in their various fields, and as such, are regulated by the following regulatory bodies:

  • British Psychological Society
  • Health and Care Professions Council
  • Association for Solution Focused Hypnotherapists, 
  • National Council for Hypnotherapists
  • Complementary and Natural Healthcare Council.

We must adhere to their strict code of conduct and ethics, including having a recognised qualification, the proper insurance, regular Continual Profession Development (CPD) training, and regular supervision with a regulated and qualified supervisor. To verify this, you can search for these associations online and then search their members.

What is the General Data Protection Regulations, 2018 (GDPR), and how does it affect me?

The GDPR replaces the 1998 Data Protection Act to ensure your personal and sensitive, confidential data is kept private and held securely, being processed in the way you have agreed to. It is there to protect your rights as a consumer of a service or product that might involve your identifiable data, e.g., your name and address or whether you have a specific condition. It also covers any session records, text messages, or emails we exchange. 

How long will you hold my information? 

The associations we belong to stipulate that we must hold your data for up to eight years after your final session. Unless you are a child, in which case we must hold your data until your 25th birthday unless you are 17 when treatment ends, and then we must keep it until your 26th birthday. Therefore, all records will be deleted in the January after the above retention scales. This is in line with NHS regulations for holding data. 

What if I don’t want my records to be held for that long? 

Under the GDPR, you can request in writing to Green Tree Therapy for all your records to be deleted. In this case, we will shred all your paper records with a cross shredding machine and delete any electronic data such as emails or text messages from the devices they are stored. We would have to save the request for deletion you made but would not hold on to any other data.

Why do you need to record this information?

We collect information about; why you are using the service, a small amount of relevant medical information, and a small amount of information about your significant others, alongside brief session notes. This information enables us to provide a high-quality service to you and equips us with the knowledge of our previous discussions before each session. We will only use your contact details/address or Doctors details with your explicit consent.  

How do you ensure my information is held securely? 

Hardcopy documents: Are all stored in a locked cabinet in a locked room. 

Text messages: All our work phones are secured with fingerprint recognition.

Emails: Our email accounts require a username, password and emails are encrypted between our devices and the mail server.

Electronic documents: Any electronic documents, e.g. A letter to your GP, or an invoice, are password protected and stored on a password-protected computer if they contain personal or sensitive information. 

Is what we discuss kept confidential? 

Everything you talk about during our sessions is strictly confidential between you and your therapist. To ensure we are working effectively and have the right support, we may discuss elements of our sessions with our supervisors. We do not disclose any details that may identify you to the supervisor during these discussions, and the supervisor also adheres to the GDPR.

What if I see you outside of the session?

If we see each other outside of a session, we would smile but will not engage in any further conversation to ensure your confidentiality. You are welcome to share with other people about the therapy you are receiving, but we are obligated by GDPR law to ensure your privacy is protected. 

What about other Health and Social Care Professionals? 

As we adhere to the GDPR any contact, relating to you with other health care professionals would only be made with your signed consent. 


To safeguard you and the people around you, if you were to disclose that you would carry out harm to yourself or someone else, then under our “Duty of Care”, we are obligated by law to inform the relevant authorities. This is to support you to live well, and we would always aim to discuss this with you before contacting anyone. 

If we were to be served with a police warrant or court order, we would also have to disclose your information as required by law. 

How long will each session be, and how do I pay?

Sessions are usually 50 minutes but may sometimes extend into 70 minutes. This is because we are keen for you to get the best out of your session, and if you are in the middle of discussing something important to you, we will not move on until an appropriate time for you. 

Sessions will begin weekly or fortnightly at first, and then over time, we will – in agreement – spread them out over more extended periods. 

Smoking Cessation is a one-off session that lasts approximately two hours, and specific phobias usually take around four weekly sessions.

Payment is to be made at each session unless agreed otherwise with your therapist. Usually by bank transfer – please ask your therapist for details.

What if I am running late?

Please do your best to let us know if you are running late. Where possible, we will aim to continue with your full session, but often we will have another client waiting, and therefore, it may mean the session has to be a little shorter.

What if I need to rearrange my session?

If you provide less than 48 hours’ notice, the charge for that session is still payable, and if you cancel more than two appointments, we will request that any future appointments are payable in full to secure your appointment slot.

This is a commitment between us both as therapist and client, and the sessions are unlikely to help if you are not committed to your appointments and the work we do together. This also protects stability relating to our income and business sustainability.

If we need to rearrange a session, we will let you know at the earliest opportunity and hope you might approach our sessions with the same ethos. In extreme circumstances, we may choose to waver the cancellation fee.

Would you, as my therapist, ever choose to end my treatment early?

If we are subjected to abuse by you or by someone else acting in your interests, we may end our therapy without notice. 


Green Tree Therapy



Please ensure that you fully accept these terms and conditions before attending subsequent appointments. If you feel you would require a change to your terms and conditions, please speak with your therapist prior to your second session. 

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